Support

Minimal help. Maximum signal.

Search a fix or open a ticket.

Ticket
Create a support ticket
Request type
Continue

Quick fixes

Short answers only.

Withdrawal pending confirmations
  • Confirm network + address match.
  • Wait for required confirmations.
  • Recent security changes can trigger short holds.
Order stuck in escrow orders
  • Refresh once, check connectivity.
  • Verify both sides completed required steps.
  • Open a ticket with the Order ID if timeouts hit.
KYC not updating kyc
  • Use sharp images with all corners visible.
  • Names must match profile + documents.
  • Some checks process in batches.
Lost access to 2FA security
  • Use backup codes if available.
  • Otherwise open a ticket with last login date.